Return & Refund Policy

Thank you for shopping at Devourlife (accessible at https://devourlife.com/). We take immense pride in the design, curation, and quality of our fine jewelry collections. If you are not completely satisfied with your purchase of our custom Bracelets, elegant Earrings, fine Necklaces, or detailed Rings, we are here to help resolve your concerns through a transparent and structured return framework.

By completing a purchase on our digital storefront, you explicitly recognize, understand, and accept all clauses, timelines, and restocking metrics outlined within this Return & Refund Policy. If you do not agree with these operational terms, please refrain from executing transactions on our platform.

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1. The 30-Day Return Window and Eligibility Criteria

We offer a comprehensive 30-day return policy. This means you have exactly thirty (30) calendar days from the date your package was marked as delivered by the carrier (USPS, UPS, or FedEx) to submit a formal request for a return.

To ensure your jewelry item qualifies for a full return and subsequent financial refund, it must meet our strict quality and preservation metrics:

• Original Condition: The jewelry piece must be completely unworn, unaltered, and free of superficial scratches, blemishes, dents, or signs of physical wear.
• Intact Packaging: The item must be returned inside its original branded presentation box, including all protective foam inserts, velvet pouches, or decorative tissue linings.
• Documentation: The package must include all original documentation, certificates of authenticity, material cards, and the packing slip provided in your initial shipment.

2. Return Execution Timeline and Processing Matrix

To help you navigate our return process seamlessly, please review the precise operational breakdown of our return handling sequence below:

Return Action Step	Standard Timeline	Procedural Details & Operational Expectations	Fee Status
1. Request Initiation	Within 30 Days	Customer emails support@devourlife.com with their order number and an explicit reason for return.	$0.00 Fee
2. Quality Inspection	3 - 5 Business Days	Once received at our Texas facility, our bench jewelers verify material integrity, prong stability, and check for signs of physical wear.	$0.00 Fee
3. Financial Credit	5 - 10 Business Days	The approved credit is issued directly back to the original funding source (Visa, Mastercard, Amex, PayPal, Apple Pay).	$0.00 Fee
Restocking Surcharge	Devourlife does not assess any hidden restocking or reprocessing fees.		Free

3. Step-by-Step Return Process

To ensure your return package routes safely to our facility, please carefully follow these directional guidelines:

1. Submit Email Request: Contact our client operations team at support@devourlife.com. Provide your order number and state the items you wish to return.
2. Review Authorization Details: If eligible, our team will issue an official Return Merchandise Authorization (RMA) email alongside our designated warehouse delivery address.
3. Package Securely: Place the jewelry back into its original display boxing. Pack that box into a sturdy bubble mailer or corrugated cardboard shipping carton. Do not send jewelry back in a standard paper envelope, as sorting machines can easily damage or tear delicate items out of them.
4. Ship with Tracking: Attach your shipping label to the parcel. We highly recommend using a trackable shipping method (such as USPS Ground Advantage, UPS Ground, or FedEx Home Delivery) and keeping your tracking receipt. Devourlife is not responsible for return parcels lost or stolen in transit before arriving at our facility.

4. Refund Issuance and Banking Adjustments

Once your return passes our quality control inspection, we will send an automated notification to your email address confirming approval or denial of the refund. If approved, the refund is processed immediately.

Financial Return Disclosures: Refunds are issued exclusively back to the original payment method utilized during check-out. Please note that while Devourlife releases funds immediately upon approval, individual credit card issuers, banking firms, and digital wallets can take between 5 to 10 business days to clear the capital and reflect the balance adjustments on your official statements. These processing times are controlled entirely by your banking institution.

5. Exclusions and Non-Returnable Items

To protect hygiene standards and acknowledge customized production processing, certain product classifications are explicitly excluded from our 30-day return window:

• Customized Products: Any ring, necklace, or bracelet that has been engraved, modified, custom-sized, or built to individual specifications cannot be returned or refunded.
• Final Sale Items: Products purchased from promotional clearance tiers, flash liquidation events, or explicitly marked as "Final Sale" at the time of checkout are non-refundable.
• Gift Cards: Digital gift certificates purchased through Devourlife.com cannot be redeemed for physical cash value or returned.

6. Damaged, Defective, or Incorrect Item Allocations

Please inspect your jewelry order immediately upon delivery. If your order arrives with clear transit damage, structural manufacturing flaws (such as a faulty clasp or loose stone setting), or you receive an incorrect item, please contact us within three (3) calendar days of delivery.

Please email our support team at support@devourlife.com with your order number and clear photographic proof of the defect or error. We will prioritize your case, cover the return transport costs, and arrange a swift replacement shipment or immediate financial refund.

7. Order Cancellations and Modifications

Because our distribution hub works to pack and ship items quickly (maintaining our 1-2 day handling window), order cancellations or modifications can only be processed before the item enters the fulfillment line. If you need to cancel an order, please email support@devourlife.com before our daily 5:00 PM EST cut-off time. Once an order has been assigned a tracking number and handed to the carrier, it cannot be canceled or modified, and must be processed as a standard return after delivery.

8. Customer Support and Returns Center Contact Profiles

If you have any questions regarding material certifications, return routing confirmations, or need help with a refund process, please reach out to our client care team during standard business hours:

All incoming support tickets and return packets are logged securely and processed chronologically by our team. We are dedicated to ensuring your experience with Devourlife is transparent, smooth, and satisfactory.