Shipping Policy

1. Introduction

Welcome to Devourlife (https://devourlife.com/). We are committed to processing and delivering your orders transparently and efficiently. This policy details our shipping terms, timeframes, fees, and procedures to ensure a smooth shopping experience.

2. Order Processing

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

3. Shipping Time

Our standard transit time for delivery within the United States is 2–6 business days. Please note that transit times may vary depending on your destination and carrier performance.

4. Shipping Cost

We charge a simple flat rate fee for all standard domestic shipments:

5. Delivery Time

The total estimated time until you receive your package is calculated by combining our handling time and transit time:

6. Cut-off Time

Our order cut-off time is 5:00 PM (EST), Monday – Friday. Orders placed after this time will begin processing the following business day.

7. Shipping Carriers

To ensure secure and reliable delivery, we partner with major domestic carriers including USPS, UPS, and FedEx. The carrier chosen for your order will depend on your delivery address and weight limitations.

8. Tracking Orders

Once your order has been handed over to the carrier, we will email you a shipment confirmation with a tracking number. Please allow 24 to 48 hours for the carrier's tracking system to update with initial transit scan info.

9. Delivery Delays

While we work closely with our partners to ensure timely shipping, unexpected transit delays may occur due to elements outside of our control (such as bad weather, high shipping season, or carrier technical issues). We appreciate your understanding in these rare events.

10. Lost Packages

If your tracking states "Delivered" but you have not received your package, please check with family members or neighbors first. If the package is still missing after 3 business days from the delivery notice, reach out to us at support@devourlife.com so we can assist you in launching a carrier investigation.

11. Incorrect Address

Please double-check your delivery details at checkout. Devourlife is not liable for packages that are lost, delayed, or misdelivered due to incorrect or incomplete address inputs provided during the purchase process.

12. Returned Packages

If a package is returned to us due to an invalid address or non-collection, we will contact you. You can choose to have the order re-shipped (subject to additional shipping fees) or receive a refund for the item value (minus the initial $6.99 shipping charge).

13. Damaged Deliveries

If your items arrive damaged, please take clear photos of the damaged product and the outer packaging (including the shipping label). Email these photos to us within 48 hours of delivery so we can process a replacement or refund immediately.

14. International Shipping (Not Available)

At this time, we do not offer international shipping. Devourlife exclusively delivers to valid physical shipping addresses within the United States.

15. Order Changes

If you need to adjust or correct your order details, please email us immediately. Because we process orders within 1 business day, we cannot guarantee modifications once the fulfillment process has started.

16. Order Cancellation

Orders can only be canceled before they have been processed or dispatched. If your order has already shipped, you will need to follow our standard return procedure once you receive the package.

17. Contact Us